Privacy Policy
Last Updated: January 30, 2025
1. Introduction
AskCasy ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information.
By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please do not use our Service.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, company name, payment information (via our payment processors)
- Configuration Information: Website settings, knowledge base content, chatbot configuration, custom branding settings
- Communication Information: Records of your communications with our support team
2.2 Information Automatically Collected
- Usage Data: Access times, feature usage, page view records
- Device Information: IP address, browser type, operating system, device type
- Log Data: Server logs, error reports, performance data
2.3 End Visitor Information (via Widget)
When your website visitors interact with the AskCasy Widget, we collect:
- Conversation content (visitor questions and AI responses)
- Session timestamps and duration
- Contact information voluntarily provided by the visitor (e.g., name, email)
3. How We Use Your Information
We use the collected information for the following purposes:
Providing Services and Features
- To provide, maintain, and improve our AI customer service
- To process and store your knowledge base content
- To generate conversation summaries and analytics reports
- To provide customer support services
Account Management
- To create and manage your account
- To process subscriptions and payments
- To send account-related notifications and updates
Service Improvement
- To analyze usage trends and user behavior
- To optimize performance and user experience
- To develop new features and services
Legal Compliance
- To comply with applicable laws and regulations
- To respond to lawful requests from law enforcement
- To enforce our Terms of Service
4. Important Notice: Data Usage Limits
Our Commitment
✅ Your Data is Only for Serving You — We do not use your knowledge base content, conversation data, or any customer data to train or improve our AI models.
✅ No Sale to Third Parties — We will never sell, trade, or otherwise transfer your data to third parties for marketing purposes.
✅ No Model Training — Any content you upload to the knowledge base will not be used to train, fine-tune, or improve any AI models.
✅ Data Isolation — Each customer's data is logically strictly isolated, ensuring your data cannot be accessed by other customers.
5. Data Sharing and Disclosure
We may share your information in the following circumstances:
6. Data Security
We implement industry-standard security measures to protect your data, including but not limited to:
- Transmission Encryption: All data is transmitted via HTTPS/TLS encryption
- Storage Encryption: Sensitive data is encrypted at rest
- Access Control: Strict access permission management
- Security Audits: Regular security assessments and penetration testing
- Backup & Recovery: Regular data backups to prevent accidental loss
While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but will continue to work on adopting best practices to protect your data.
7. Data Retention
We retain your data according to the following criteria:
- Account Data: Retained for 30 days after account deletion
- Conversation Records: Retained according to your subscription plan; retained for 30 days after subscription ends
- Log Data: Retained for 90 days for troubleshooting and security analysis
- Financial Records: Retained for 7 years as required by law
8. Your Rights
Depending on your location, you may have the following rights:
Right to Access
You have the right to request a copy of the personal data we hold about you.
Right to Rectification
You have the right to request correction of inaccurate or incomplete personal data.
Right to Deletion
You have the right to request the deletion of your personal data ("Right to be Forgotten").
Right to Restriction
You have the right to request that we restrict the processing of your data under certain circumstances.
Right to Portability
You have the right to receive your data in a structured, commonly used format and transfer it to another service provider.
Right to Withdraw Consent
For processing based on consent, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us using the contact information at the end of this policy. We will respond to your request within 30 days.
9. International Data Transfers
Your information may be transferred to and processed in places outside your country. We will take steps to ensure your data is adequately protected, and transfers will comply with applicable legal requirements.
Specifically, for data transferred from the EU/EEA, we use Standard Contractual Clauses or other lawful transfer mechanisms to protect data.
10. Children's Privacy
Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If discovered, we will delete such information immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any material changes will be notified to you by:
- Posting the new policy on this page
- Emailing you (for significant changes)
- Displaying a notification when you next log in
We encourage you to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have any questions, concerns, or wish to exercise your rights regarding this Privacy Policy, please contact us:
Email: support@askcasy.com